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  • Profile Image

    can't figure out why it is not syncing to dropbox

    Asked by jrmarden on September 21, 2013 at 03:21 PM

    Hi,

     

    I created a formed, linked to dropbox, but can't figure out why submission to not go there.  Any thoughts? 

     

    Cheers,

    Jason

    Page URL:
    http://www.jotform.com//?formID=32635702695863

    dropbox syncing
  • Profile Image

    Answered by Cesar on September 21, 2013 at 06:44 PM

    Hello jrmarden,

    Kindly try recreating the integration and test submitting a test form once again.

    Do let us know if the issue persists.

  • Profile Image

    Answered by jrmarden on September 22, 2013 at 12:47 AM
    I redid the form and it still did not sync. Maybe I am doing something
    wrong, but I tried to follow all instructions online. Any thoughts?
  • Profile Image
    JotForm Support

    Answered by EltonCris on September 22, 2013 at 05:26 AM

    @jrmarden

    May I suggest to double check if you have folder names set in your Dropbox Integration. Here's a guide: Upload to Dropbox with JotForm

    Just an FYI, Dropbox limits are the following.

    1. Uploaded files should not be greater than 150MB total file size.

    2. Only 10 total number of files are allowed per upload session. If you pass this limit, some files won't go through to your Dropbox account.

    Furthermore, make sure to check your file upload tool if you have the correct settings. Max File Size should be defined.

    Let us know if the problem still persist after that. Thanks!