cannot get data to Salesforce integration

Hi support team

The sales force integration doesn't work.
Is this limited to a paid subscription ?

The problem is that even after the integration nothing is changing on Sales Force when you fill out the form

In that particular example I mapped just the name to find the record and one other to update the field but when I test this and fill out the form nothing happens on Sales Force.
Why is that so?

Salesforce should work on free plans also.

I have tested a cloned version of your form and I am able to create an account.

I would suggest you try to clear your browser's cache and re-integrate Salesforce in your form.

Let us know how it goes.

I am able of creating a new record, but how can i conect the form with an already existing account?

So i created via the form Richard test
and I was trying to change with the form the topic "Hierarchie" from "tief" zu "flach", but i didnt worked.

Hi there,

In your Salesforce integration settings, I am not seeing the change you applied, can you put it in?

Perhaps use a clone of the form to test it: https://www.jotform.com/help/27-how-to-clone-an-existing-form-from-your-account

Awaiting your response.

Best.

It didnt add something to Richard test at "Firmenkultur"

how can I make this happen?

Not sure why it doesn’t work to your form, but I see you still use the salesforce legacy. Can you please try out the new Salesforce integration in a test/newly create form and see if it works there?

Kindly give it a try and let us know how it goes.

So i tryed it now with salesforce legacy instead the normal one. And it worked!

Thanks for the update and glad to know the issue is resolved now at your end.

Let us know if you come across any further issues.

So next Problem!

Hello! Please allow me some time to check this. I'll get back to you soon with an update.

Thank you!

Hello! I'll reply to your latest query here: https://www.jotform.com/answers/2713266

Thank you!