Captcha not working on mobile phone

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    delei1212
    Asked on May 24, 2011 at 11:33 AM

    captcha not working on mobile phone is not showing up on mobile devices, any reason why?

     

    Mike

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    NeilVicente
    Answered on May 24, 2011 at 12:22 PM

    Hello Mike,

    Can you tell me which mobile browser you are using? Captcha fields in forms should be working on any browser that has JavaScript enabled.

    Using an Opera Mini Simulator, I was able to view your form (with working captcha) and do a test submit on it.

     

    I also viewed your site on my own mobile phone, using Opera Mobile and the form seemed to work perfectly. This problem might have been caused by disabled JavaScript in your mobile browser. Please check your browser's settings and do the necessary changes.

    Let me know how this goes. We'd love to hear back from you. Thank you.


    Neil

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    delei1212
    Answered on May 24, 2011 at 12:32 PM

    I am using a blackberry bold, and my java is on, usinf bing

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    NeilVicente
    Answered on May 24, 2011 at 12:38 PM

    Hi,

    Upon researching, I just learned that JavaScript is disabled by default in BlackBerry Bold devices. Please double check your settings

    1. While you are in the browser, click the trackwheel.
    2. Click Options.
    3. Click Browser Configuration.
    4. Check the Support JavaScript box.
    5. Click the trackwheel.
    6. Click Save Options.

    Get back to us if you are very sure that JavaScript is turned on. Also, please describe how the captcha field looks like on your browser. Does it have the captcha word in it or does it have a spinning graphic instead?

    I'll be awaiting your response. Thank you.


    Neil

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    delei1212
    Answered on May 24, 2011 at 12:49 PM

    my java is definlty on, the capctha doesnt load at all and i dont see the submit button either

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    NeilVicente
    Answered on May 24, 2011 at 01:00 PM

    Hi,

    I apologize for being stubborn. I just wanted to make sure that this is not a JavaScript related problem. I hope you understand.

    Anyway, I am currently installing a simulator for a Blackberry phone. I will have you updated once I finished testing your site under this environment. In the meantime, would you mind if I ask if you have tried scrolling to the right of the page? 

    I will get back to you as soon as possible. Thank you for your patience.


    Neil

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    delei1212
    Answered on May 24, 2011 at 01:06 PM

    Hello

    Dont apoligize i appericate your quick feedback, i cant scroll to the right, i tripled check my java and its on.

     

    Thanks

    Mike

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    NeilVicente
    Answered on May 24, 2011 at 01:38 PM

    Hey Mike,

    After testing multiple times, I have finally figured out the cause of your problem. This has something to do with Blackberry browser's inability to display the labels on the right side of the fields. The labels are displayed on top of the field instead, effectively cutting off the rest of your form.

    To solve this, manually adjust the height of your form's iframe embed codes.

    Change 1229px to 1600px for optimal performance on Blackberry browsers.

    Let me know how this goes for you.


    Neil

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    delei1212
    Answered on May 24, 2011 at 01:47 PM

    will test it soon as get back home

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    delei1212
    Answered on May 25, 2011 at 12:01 AM

    it worked thank you

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    mohammed ilyas 
    Answered on July 13, 2016 at 05:34 AM

    my samsung S4 after click image .. image r not zooming in double tap ....!

    pls  tell me whts the problem

     

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    cher 
    Answered on December 05, 2016 at 06:28 PM

    hi there, for some reason my recaptcha code will not work on mobile phone even when the recaptcha has been verified..
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    John_Benson
    Answered on December 06, 2016 at 01:25 AM

    Hello,

    In order to provide you better assistance, I have moved your question to a new thread. We'll provide you a response as soon as possible. Here's the URL: https://www.jotform.com/answers/1004419

    Thank you.

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    Sunita 
    Answered on July 31, 2017 at 07:19 AM

    Captcha is not working properly in my mobile phone.

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    david
    Answered on July 31, 2017 at 11:47 AM

    @Sunita If you wouldn't mind creating a new thread letting us know the form you are having trouble with, we will be happy to have a look:

    https://www.jotform.com/contact