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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Dropbox integration broken: Unable to re-integrate form with dropbox.

    Asked by namhuan on September 21, 2013 at 09:02 PM

    I've been trying to go through the steps to integrate Dropbox into a form and everytime I get to the API intergration step, I get nothing but a blank screen in a pop-up, athttp://www.jotform.com/api/dropbox/

    Every browser I've tried gives me the same thing. Help!

    Page URL:

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    JotForm Support

    Answered by ashwin_d on September 22, 2013 at 04:00 AM

    Hello namhuan,

    I could not replicate this issue with my form and I was able to integrate with dropbox successfully. It could be most likely be browser related issue and clearing your browser cache should solve it.

    This guide should help you clear your browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do let us know if the issue persist.

    Thank you!

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    Answered by eallen1412 on September 22, 2013 at 06:10 PM

    I am having exactly the same issue. Have raised a separate thread but would be interested to know if you have resolved this.

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    Answered by kaibosh on September 22, 2013 at 11:05 PM

    Clearing the browser cache doesn't fix it.  I had it working the first time after it sat there blank for a couple of minutes, but now it won't load in any browser, no matter how long I wait.  Yes, I know how to clear the cache.

    I removed it because it wasn't working (files wouldn't show up in dropbox), I tried fiddling with the 'folder name' thing and it never worked, so I removed it to re-activate the integration and now it just won't load.  Chrome and Firefox do the exact same thing.

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    Answered by namhuan on September 22, 2013 at 11:10 PM

    I still cannot reach http://www.jotform.com/api/dropbox/ after trying several ways: clearing cache, trying different browser (FF, Chrome, IE), changing proxy, and reseting internet modem. Still the blank page everytime.

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    Answered by kaibosh on September 22, 2013 at 11:17 PM


    When you try to 'remove integration' through the editing interface, it doesn't stick.  It won't show as being active when you go there in the submissions form, but if you click on the 'integration' and then 'dropbox' in the editing form it tells you that you already have integration with dropbox.  I have tried all possible steps of removing the integration and then killing the browser to clear the cache, but I am stuck in a loop where it always thinks I have integration already through the editing interface, even though the checkbox will remain clear in the submissions form.

    I hope this helps you guys to solve this issue, because I can't.

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    Answered by fotoclubdilbeek on September 23, 2013 at 03:32 AM

    same problem here!


    dropbox integration is not working corretly.  Doesn't send the files, only the PDF's with info.

    I wanted to disconnect and reconnect to dropbox but the pop-up screen stays blank!


    edit:  not cache related, different browsers, different computers, it doesn't work at all.

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    JotForm Support

    Answered by ashwin_d on September 23, 2013 at 07:31 AM

    Hello All,

    I am sorry for the trouble caused to you all.

    I was able to replicate the said issue with one of my form. I am now escalating this issue to our development team. We will update you all as soon as this issue is fixed.

    Thank you!

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    JotForm Support

    Answered by kenneth on September 23, 2013 at 02:42 PM

    Hey guys, we managed to fixed the bug, sorry for the trouble cause you.

    Please take time to re-integrate again your dropbox and let us know if its still happening.

    Again, sorry for the incovenience. 

    Thank you for bringing this up to our attention!

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    Answered by eallen1412 on September 23, 2013 at 06:29 PM

    All sorted for me. Thanks for the prompt response

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    Answered by namhuan on September 24, 2013 at 12:29 AM

    It works now. Thanks!

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    JotForm Support

    Answered by EltonCris on September 24, 2013 at 02:01 AM

    Great! Thank you guys for confirming!