Dropbox integration broken: Unable to re-integrate form with dropbox.

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    namhuan
    Asked on September 21, 2013 at 09:02 PM

    I've been trying to go through the steps to integrate Dropbox into a form and everytime I get to the API intergration step, I get nothing but a blank screen in a pop-up, athttp://www.jotform.com/api/dropbox/

    Every browser I've tried gives me the same thing. Help!

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    ashwin_d
    Answered on September 22, 2013 at 04:00 AM

    Hello namhuan,

    I could not replicate this issue with my form and I was able to integrate with dropbox successfully. It could be most likely be browser related issue and clearing your browser cache should solve it.

    This guide should help you clear your browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do let us know if the issue persist.

    Thank you!

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    eallen1412
    Answered on September 22, 2013 at 06:10 PM

    I am having exactly the same issue. Have raised a separate thread but would be interested to know if you have resolved this.

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    kaibosh
    Answered on September 22, 2013 at 11:05 PM

    Clearing the browser cache doesn't fix it.  I had it working the first time after it sat there blank for a couple of minutes, but now it won't load in any browser, no matter how long I wait.  Yes, I know how to clear the cache.

    I removed it because it wasn't working (files wouldn't show up in dropbox), I tried fiddling with the 'folder name' thing and it never worked, so I removed it to re-activate the integration and now it just won't load.  Chrome and Firefox do the exact same thing.

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    namhuan
    Answered on September 22, 2013 at 11:10 PM

    I still cannot reach http://www.jotform.com/api/dropbox/ after trying several ways: clearing cache, trying different browser (FF, Chrome, IE), changing proxy, and reseting internet modem. Still the blank page everytime.

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    kaibosh
    Answered on September 22, 2013 at 11:17 PM

    ATTN JOTFORM DEVS:

    When you try to 'remove integration' through the editing interface, it doesn't stick.  It won't show as being active when you go there in the submissions form, but if you click on the 'integration' and then 'dropbox' in the editing form it tells you that you already have integration with dropbox.  I have tried all possible steps of removing the integration and then killing the browser to clear the cache, but I am stuck in a loop where it always thinks I have integration already through the editing interface, even though the checkbox will remain clear in the submissions form.

    I hope this helps you guys to solve this issue, because I can't.

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    fotoclubdilbeek
    Answered on September 23, 2013 at 03:32 AM

    same problem here!

     

    dropbox integration is not working corretly.  Doesn't send the files, only the PDF's with info.

    I wanted to disconnect and reconnect to dropbox but the pop-up screen stays blank!

     

    edit:  not cache related, different browsers, different computers, it doesn't work at all.

  • Profile Image
    ashwin_d
    Answered on September 23, 2013 at 07:31 AM

    Hello All,

    I am sorry for the trouble caused to you all.

    I was able to replicate the said issue with one of my form. I am now escalating this issue to our development team. We will update you all as soon as this issue is fixed.

    Thank you!

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    kenneth
    Answered on September 23, 2013 at 02:42 PM

    Hey guys, we managed to fixed the bug, sorry for the trouble cause you.

    Please take time to re-integrate again your dropbox and let us know if its still happening.

    Again, sorry for the incovenience. 

    Thank you for bringing this up to our attention!
    Kenneth 

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    eallen1412
    Answered on September 23, 2013 at 06:29 PM

    All sorted for me. Thanks for the prompt response

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    namhuan
    Answered on September 24, 2013 at 12:29 AM

    It works now. Thanks!

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    EltonCris
    Answered on September 24, 2013 at 02:01 AM

    Great! Thank you guys for confirming!

    Cheers!