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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Valley Community Church (Weldon, NC) has an account, but the person

    Asked by Caroline Long on May 24, 2011 at 12:20 PM

    Valley Community Church (Weldon, NC) has an account, but the person who set it up can't remember the user name and password.  He has a personal account under his personal email, but he cannot get to the forms we are using on our website.


    The only thing we can tell you is that when the forms are completed, they are emailed to me caroline@valleychurch.us.  We are at the limit and our account has been disabled.  We need our account info so we can sign up for the next 3 months.


    Pls help!


    Caroline Long


    252.536.4444

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    JotForm Support

    Answered by NeilVicente on May 24, 2011 at 01:27 PM

    Hello Caroline,

    I found two guest accounts under the email address caroline@valleychurch.us, one without a form and the other with one form that is over the limit of 20 submissions for guest accounts.

    You must register for an account so that you will be able to log in with a username and password whenever you want to access your forms. You can also upgrade to Premium or Professional to enjoy a higher submissions limit.

    Also, you would need to import those forms onto your newly registered account.

    To register, click here

    To learn more about importing forms, please click here

    If you require more assistance, do not hesitate to let us know. We will be here to assist you with your concerns.


    Neil