What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I received an email saying we had to upgrade or our account will be suspended

    Asked by FashionAngel on September 23, 2013 at 05:15 AM

    We recieved an email saying we had exceeded our storage limit and our account will be suspended if we don't upgrade by 12.00pm EST today - see below.


    We have now cleared some of the forms that were taking up the space so is our account OK now?



    Dear Alison Lewy, 


    You have currently reached the limits of your account. Your forms will be disabled Monday at 12pm EST. Free accounts are limited to 100.00 MB of upload space. 


    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:



    Thanks for using JotForm, 


    JotForm Team


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    JotForm Support

    Answered by guilledutra on September 23, 2013 at 08:11 AM


    Once you freed up some space you will be able to continue using your account without the needing of upgrade.

    Upon checking your account status, I can confirm that your account will still working.

    Thanks for using JotForm