What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    On May 20, 2011, I purchased an upgr

    Asked by Donetta Pickett on May 24, 2011 at 01:28 PM

    On May 20, 2011, I purchased an upgrade- Yearly Subcription (Payment Receipt Ref# 59132652).  This morning I received an email stating my jotform disabled.  I don't understand why this is happening and this problem is interferring with my clients and business. 

    PLEASE CALL ASAP - 213-590-0499.

    Thank you.


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    JotForm Support

    Answered by liyam on May 24, 2011 at 01:46 PM

    Hello Ms. Pickett,

    We apologize for your inconvenience.

    Based on your account information, you have exceeded the monthly quota of 1000 submissions per month.  You have received 1177 submissions in total so your form was disabled temporarily.

    I will also forward this concern to the development team and let them see if they can find anything unusual.

    Thank you for your patience.

    Warm regards,


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    JotForm Founder

    Answered by aytekin on May 26, 2011 at 07:35 AM

    Your account is now Premium and it looks fine.