On May 20, 2011, I purchased an upgr

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    Donetta Pickett
    Asked on May 24, 2011 at 01:28 PM

    On May 20, 2011, I purchased an upgrade- Yearly Subcription (Payment Receipt Ref# 59132652).  This morning I received an email stating my jotform disabled.  I don't understand why this is happening and this problem is interferring with my clients and business. 

    PLEASE CALL ASAP - 213-590-0499.

    Thank you.


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    Answered on May 24, 2011 at 01:46 PM

    Hello Ms. Pickett,

    We apologize for your inconvenience.

    Based on your account information, you have exceeded the monthly quota of 1000 submissions per month.  You have received 1177 submissions in total so your form was disabled temporarily.

    I will also forward this concern to the development team and let them see if they can find anything unusual.

    Thank you for your patience.

    Warm regards,


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    Answered on May 26, 2011 at 07:35 AM

    Your account is now Premium and it looks fine.