What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Edit form - jotform doesn't respond.

    Asked by BellaV on September 23, 2013 at 11:50 AM

    Two browsers, same issue.  Trying to edit existing forms.

     

    Click on 'edit form'  - get this in chrome:  This webpage is not available.

    Click on view form - it's there, it's beautiful.  Still can't edit. 

    Screenshots attached.

    Page URL:
    http://jotform.us/form/32095674135153

    Screenshot
    JotForm screenshots attached
  • Profile Image
    JotForm Support

    Answered by guilledutra on September 23, 2013 at 02:24 PM

    Hi,

    could you try by clearing your browser's cache and cookies and then try again?

    http://www.wikihow.com/Clear-Your-Browser's-Cache

    Hope it helps

    please let us know if you need further assistance

    thanks

  • Profile Image

    Answered by BellaV on September 23, 2013 at 03:52 PM

    Doesn't help.  Chrome and Firefox.  Same result.

  • Profile Image

    Answered by BellaV on September 23, 2013 at 04:47 PM

    Note:  I'm not experiencing the same issue with all of my forms.  Two in particular.

  • Profile Image

    Answered by pinoytech on September 23, 2013 at 06:55 PM

    Hi,

    I've check your form and it seems to be working fine now.

    I've also clear your form cache for you. Can you please check your for again if the issue still persists or not?

    Thank you!