What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions to all of our forms suddenly do NOT update Google Spreadsheet

    Asked by Lampersberger on September 23, 2013 at 12:13 PM

    Dear Sirs,

    submissions to all of our forms suddenly do not update Google Docs since today. 

     

    We have 

    - reintegrated forms

    - cleared browser caches several times

    - cleared jotforms chache several times

     

    None of the above works.

    Please try yourself and make submissions to the following two forms

    - Finanzmanagerforum_II_RZ

    - Quantum_Einladung

     

    Kind regards

    Robert


    Submissions style size font
  • Profile Image
    JotForm Support

    Answered by Welvin on September 23, 2013 at 03:25 PM

    Hi Robert,

    Apologize for the trouble. Let me forward this thread to our developers so they can further check and advice us about this matter. Please stay tune for updates.

    Thanks

  • Profile Image
    JotForm Support

    Answered by paulsimpson on September 23, 2013 at 09:13 PM

    Hi Robert,

    This was a bug on our end but it is fixed now.

    We are very sorry for any inconvenience this has caused you. 

    Paul

  • Profile Image

    Answered by sahba95 on November 23, 2013 at 02:07 PM

    Hi:

    The problem is still exist.

    Part of my spreadsheet is not uploading and part of it is not uploading correctly on NEW entry

    What I did so far:

    1)I integrated several times

    2)Changed the folder name

    3)keept the defalt folder name (jotform)

    You mentioned that the problem is fixed, so any idea what am I doing wrong.

     

    Thank you.

  • Profile Image

    Answered by Cesar on November 23, 2013 at 05:52 PM

    Unfortunately we do not have access to view your Google Spreadsheet integrations. I have gone ahead and made test submissions to your forms. Kindly provide a screenshot of the problem on your google spreadsheets if possible.

    I have also made clones of both forms and tested the integrations on my account and all fields appear to be updating, Kindly try this step also, as maybe the isssue can be solved by utilizing a clone of your form:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/21390_quantumtest.png

    https://cms.jotform.com/uploads/image_upload/image_upload/global/21391_FinanzTest.png

    Also, I do see that your Thank You page on form Finanzmanagerforum_II_RZ & Quantum_Einladung is not found.

    https://cms.jotform.com/uploads/image_upload/image_upload/global/21388_thankupagenotexist.png

    https://cms.jotform.com/uploads/image_upload/image_upload/global/21389_danke404.png

    Do let us know if the issue persist. Thank you.