Submission not received on Email

  • Profile Image
    SamplerBoxIslandgirl
    Asked on September 23, 2013 at 05:53 PM

    Hi,

    I have a form set up for my website & the form submissions were being forwarded to my email address all this time.

    However, recently, I received a message (Through Facebook) from a customer asking if I received her application, since she never heard back from me.

    The form wasn't in my inbox or my junk mail box.

    I have the forms set up to forward to my lynn@samplerboxisland.com email address.  It actually goes through Mozilla Thunderbird & then is supposed to forward to my ronnlynn16@msn.com email address.

    I checked with my host site ("ShoppePro") & it does show that I set up my lynn@samplerboxisland email address to forward to my ronnlynn16@msn.com email address.

    So, I contacted ShoppePro.  They sent a test message to my lynn@samplerboxisland.com email address & I received it (In my ronnlynn16@msn.com email address)

    So, I think the problem is with the form.

    Please let me know how this can be fixed.

     

    Aloha,

    Lynn

  • Profile Image
    Cesar
    Answered on September 23, 2013 at 10:25 PM

    Hello, 

    It would be a matter of verifying if this is an isolated event or if it's an ongoing issue. Nevertheless, the submission that user made should be stored on your JotForm account, despite the email being sent or not.

    I've gone ahead and check in our records the email address used on your account but I see no errors on the that end.

    Kindly test submitting on your end and if the issue persits. Do let us know. Thank you.