What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission not received on Email

    Asked by SamplerBoxIslandgirl on September 23, 2013 at 05:53 PM

    Hi,

    I have a form set up for my website & the form submissions were being forwarded to my email address all this time.

    However, recently, I received a message (Through Facebook) from a customer asking if I received her application, since she never heard back from me.

    The form wasn't in my inbox or my junk mail box.

    I have the forms set up to forward to my lynn@samplerboxisland.com email address.  It actually goes through Mozilla Thunderbird & then is supposed to forward to my ronnlynn16@msn.com email address.

    I checked with my host site ("ShoppePro") & it does show that I set up my lynn@samplerboxisland email address to forward to my ronnlynn16@msn.com email address.

    So, I contacted ShoppePro.  They sent a test message to my lynn@samplerboxisland.com email address & I received it (In my ronnlynn16@msn.com email address)

    So, I think the problem is with the form.

    Please let me know how this can be fixed.

     

    Aloha,

    Lynn

    Page URL:
    www.SamplerBoxIsland.com

    Submissions email forwarded form set problem
  • Profile Image

    Answered by Cesar on September 23, 2013 at 10:25 PM

    Hello, 

    It would be a matter of verifying if this is an isolated event or if it's an ongoing issue. Nevertheless, the submission that user made should be stored on your JotForm account, despite the email being sent or not.

    I've gone ahead and check in our records the email address used on your account but I see no errors on the that end.

    Kindly test submitting on your end and if the issue persits. Do let us know. Thank you.