What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Edit credit card for monthly payment

    Asked by ccshelly on September 23, 2013 at 06:11 PM

    I am not able to edit the credit card I am using to make payment....

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    Answered by khrisell on September 23, 2013 at 07:43 PM


    To change the credit card that you'd like to be charged monthly, kindly cancel your subscription with us then re-upgrade using the new one. Please use this link to re-upgrade.

    Monthly Economy Subscription



    Here's how to cancel.

    We can cancel your account on your behalf but you can do it aswell.

    Kindly follow the instruction provided.

    1. Go to your Jotform control panel.

    2. Go to your Account.

    3. From the account page, go to "Billing"


    4. Click to Switch to Account

    5. Click Cancel Subscription

    Kindly to let us know if you if you have further questions or inquiry.

    Thank you for using JotForm.