What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are my forms down?

    Asked by Logan Keith on September 24, 2013 at 10:23 AM
    All the forms on my website suddenly aren't showing anymore. It just happened with no changes on my end. I need this resolved ASAP as I am missing out on business.
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    JotForm Support

    Answered by guilledutra on September 24, 2013 at 11:34 AM


    The reason why your forms are not showing anymore, is because you have reached your monthly 10 payments submission limit.

    Once the user reaches its 10 payments monthly limit, the forms will be disabled until the counter gets reset the first day of every month.You can upgrade to a paid plan if you need more payment submissions per month.