Why are my forms down?

  • Profile Image
    Logan Keith
    Asked on September 24, 2013 at 10:23 AM
    All the forms on my website suddenly aren't showing anymore. It just happened with no changes on my end. I need this resolved ASAP as I am missing out on business.
  • Profile Image
    guilledutra
    Answered on September 24, 2013 at 11:34 AM

    Hi,

    The reason why your forms are not showing anymore, is because you have reached your monthly 10 payments submission limit.

    Once the user reaches its 10 payments monthly limit, the forms will be disabled until the counter gets reset the first day of every month.You can upgrade to a paid plan if you need more payment submissions per month.

    http://www.jotform.com/pricing

    Thanks