- fwdpAsked on September 25, 2013 at 06:20 AM
We are using Jot Form to place forms into our website. (currently in development)
When testing the page in Internet Explorer and use the browser back button the form disappers and the browser doesn't go back. This only seems to happen when using IE
See contact page with the form on:http://18.104.22.168/devcreativefwdp.co.uk/contact.html
Any idea what is causing this?
- pinoytechAnswered on September 25, 2013 at 09:21 AM
Sorry for the inconvenience that may have caused. With regards on your query, I wasn't able to replicate the issue upon checking your website where your form is embedded.
Have you tried already clearing your browser cache and cookies? If not, can you please give a try if that fix the issue or not?
- fwdpAnswered on September 25, 2013 at 09:47 AMstrange its doing it in few versions of IE here.
here is a video showing what happens when pressing the browser back
- pinoytechAnswered on September 25, 2013 at 09:57 AM
Can you please share to us the URL of your video for further assistance?
- fwdpAnswered on September 25, 2013 at 10:33 AM
- KadeJMAnswered on September 25, 2013 at 05:24 PM
It's a little hard to see the video since everything is so small. I am under the impression this was taken via your smartphone probably. You can use a free screencapture service such as Jing if you wish for future reference.
Anyhow, it appears that you are pressing back on IE and the form disappears? What versions of IE is this happening in on your end? And what OS are you using? It looks like windows but I can't quite tell for certain.
- KadeJMAnswered on September 25, 2013 at 05:35 PM
Actually, I correct myself about that and you are right, that is very strange. It only happens in if the backbutton is pressed. I think that is happening because that is the page that is being opened as a standalone page on your website so if you were previously visiting a different page or website then the backbutton would default to that instead. But since there's nothing to go " Back " to it seems to create a conflict on the page.
Test Video of Problem: https://shots.jotform.com/kade/Screenshots/2013-09-25_17h27_16.mp4
You may want to consider trying using an iFrame to see if this helps to prevent that from occurring.
If you are still having issues with this do you mind if we test this further on your form to check it?
- KadeJMAnswered on September 25, 2013 at 05:36 PM
Sorry, I meant to include that I was additionally able to replicate the issue in IE 10 on Windows 8.
- fwdpAnswered on September 26, 2013 at 04:19 AMI have tested it on XP IE 8 and Windows 7 IE 10 and both are doing
it. Safari and Firefox work fine. This is also the case on the
newsletter sign up page (button on the left side bar)
I'll look into iframes
- jedcadornaAnswered on September 26, 2013 at 07:33 AM
I think there's a conflict with the script after disabling some addons using IE10 it constantly crash everytime I open the page. I think this is an IE security feature that blocks some script and causing the back button not to work.
I have browse through the web and this has been an issue even with the older version of IE. In the mean time you can try the iframe method if that works.
- fwdpAnswered on September 27, 2013 at 08:04 AMusing iframes seems to have fixed it :)
- jedcadornaAnswered on September 27, 2013 at 08:34 AM
Great! Thats nice to hear that it works now. Let us know if there's anything that we can help you.