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    Internet Explorer using browser back button

    Asked by fwdp on September 25, 2013 at 06:20 AM

    Hi, 

    We are using Jot Form to place forms into our website. (currently in development)

    When testing the page in Internet Explorer and use the browser back button the form disappers and the browser doesn't go back. This only seems to happen when using IE

    See contact page with the form on:http://217.199.187.57/devcreativefwdp.co.uk/contact.html

     

    Any idea what is causing this?

     

    Thanks

    Nick  

    Page URL:
    http://217.199.187.57/devcreativefwdp.co.uk/contact.html

    back button thanks
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    Answered by pinoytech on September 25, 2013 at 09:21 AM

    Hi Nick,

    Sorry for the inconvenience that may have caused. With regards on your query, I wasn't able to replicate the issue upon checking your website where your form is embedded. 

    Have you tried already clearing your browser cache and cookies? If not, can you please give a try if that fix the issue or not?

    Thank you!

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    Answered by fwdp on September 25, 2013 at 09:47 AM
    strange its doing it in few versions of IE here.
    here is a video showing what happens when pressing the browser back
    button

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    Answered by pinoytech on September 25, 2013 at 09:57 AM

    Hi,

    Can you please share to us the URL of your video for further assistance?

    Thank you!

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    Answered by fwdp on September 25, 2013 at 10:33 AM

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    JotForm Support

    Answered by KadeJM on September 25, 2013 at 05:24 PM

    It's a little hard to see the video since everything is so small. I am under the impression this was taken via your smartphone probably. You can use a free screencapture service such as Jing if you wish for future reference.

    Anyhow, it appears that you are pressing back on IE and the form disappears? What versions of IE is this happening in on your end? And what OS are you using? It looks like windows but I can't quite tell for certain.

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    JotForm Support

    Answered by KadeJM on September 25, 2013 at 05:35 PM

    Actually, I correct myself about that and you are right, that is very strange. It only happens in if the backbutton is pressed. I think that is happening because that is the page that is being opened as a standalone page on your website so if you were previously visiting a different page or website then the backbutton would default to that instead. But since there's nothing to go " Back " to it seems to create a conflict on the page. 

    Test Video of Problem: https://shots.jotform.com/kade/Screenshots/2013-09-25_17h27_16.mp4

    You may want to consider trying using an iFrame to see if this helps to prevent that from occurring.

    If you are still having issues with this do you mind if we test this further on your form to check it?

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    JotForm Support

    Answered by KadeJM on September 25, 2013 at 05:36 PM

    Sorry, I meant to include that I was additionally able to replicate the issue in IE 10 on Windows 8.

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    Answered by fwdp on September 26, 2013 at 04:19 AM
    I have tested it on XP IE 8 and Windows 7 IE 10 and both are doing
    it. Safari and Firefox work fine. This is also the case on the
    newsletter sign up page (button on the left side bar)
    I'll look into iframes
    Thanks
    Nick
  • Profile Image

    Answered by jedcadorna on September 26, 2013 at 07:33 AM

    I think there's a conflict with the script after disabling some addons using IE10 it constantly crash everytime I open the page. I think this is an IE security feature that blocks some script and causing the back button not to work. 

    I have browse through the web and this has been an issue even with the older version of IE. In the mean time you can try the iframe method if that works.

    Thanks,

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    Answered by fwdp on September 27, 2013 at 08:04 AM
    using iframes seems to have fixed it :)
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    Answered by jedcadorna on September 27, 2013 at 08:34 AM

    Great! Thats nice to hear that it works now. Let us know if there's anything that we can help you.