What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email: IMPORTANT! hey sorry but my emails were bounced again during testing email sending on my notifications.

    Asked by chaosinc on September 25, 2013 at 09:36 AM

    please unbounce these, and keep them unbounced if possible. what can cause bouncing again? 

    it seems now it was unbounced i went to test the email notifications and it gets bounced again?

    i cant get anything done. please help me.

    example@chaosmachinedivision.com

    please. thank you so much. 

    Emails email email notifications
  • Profile Image

    Answered by jedcadorna on September 25, 2013 at 09:52 AM

    Hi,

    We apologized for the inconvenience. Your email was in our bounce list due to the reason below. I have removed it from our list and you should be able to receive emails now.

    Result: sales@chaosmachinedivision.com is IN the bounce list
    Reason(s) : 5.1.0 - Unknown address error 550-'#5.1.0 Address rejected.'

     

    Let me know if you still need help.

    Thanks,

  • Profile Image

    Answered by chaosinc on September 25, 2013 at 09:53 AM

    ok, yeah that was the issue last night. anyway to avoid this again?

  • Profile Image

    Answered by jedcadorna on September 25, 2013 at 10:07 AM

    You can try to whitelist jotforms IP addresses and domains. If the problem persist try to contact your email service provider have they include the jotforms domain and IP address.