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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hi,When i try to create a form by using 'Clone from existin

    Asked by Matthew Chandler on May 25, 2011 at 06:15 AM

    Hi,


    When i try to create a form by using 'Clone from existing form' no matter what form i choose from the list to clone from I recieve the error 'Could not find class in get_called_class()'. Does anyone know what is cauing this error and/or how to resolve it?


    Thanks


    Matt

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    JotForm Support

    Answered by NeilVicente on May 25, 2011 at 06:39 AM

    Hello Matthew,

    I tried looking up your account using the email address matthewchandler@renaissance.co.uk, I found a guest account but without a form under it. Can you give me the username of the account that has the form that is giving you problems?

    Anyway, have you tried using a different browser to clone your forms? If not, please do so. You may download Mozilla Firefox or Google Chrome. Let me know how it goes.


    Neil

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    Answered by Matthew Chandler on May 25, 2011 at 07:22 AM

    Hi Neil,

    Yes sorry, the form is actually registered to Corporate Health (I'm a member of their IT support team). I don't know which email address the account is registerd to but the URL is: http://form.corporatehealth.co.uk/login/

    I use Firefox as standard, but have just tried it in IE8 and have seen the same error.

    Thanks

    Matt

     

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    JotForm Support

    Answered by NeilVicente on May 26, 2011 at 03:53 PM

    Hey Matt,

    I believe that your company is using a Jotform Licensed Solution. Unfortunately, I do not have the capability to provide support for that product. What I can do instead is submit a report ticket for your issue so that our development team who are in charge of supporting this product will be notified about your issue.

    Please stand by as we call their attention to have them assist you in your problem. Thank you for your patience.


    Neil

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    JotForm Founder

    Answered by aytekin on May 26, 2011 at 11:50 PM

    You need to upgrade to PHP 5.3:

    http://php.net/manual/en/function.get-called-class.php

    Please do not post JotForm Application questions on this forum. Thanks! 

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    Answered by guest_22985938804065 on October 25, 2012 at 03:52 PM

    I know I am not suppose to post here however, I used this solution and now I don't know what to do;

    Up until today, I was able to clone - no issues in my forms - http://www.agcforms.com

    Nothing on my side has changed. 

    But, today I went to clone a form and had the following error.  'Could not find class in get_called_class()

    I checked my server and found I was running a php 5.0 so I upgraded like the above said to do. After trying different browsers of course.

    Now I get the following message when trying to clone = Error on query: INSERT INTO `forms` (`id`, `username`, `title`, `height`, `status`, `new`, `count`) VALUES(22984948939, 'admin', 'Clone of NBC Free Mobile Business Card (V4.0)', '3644', 'CLONING', 0, 0)
    Error returned:Duplicate entry 'admin-' for key 2

    I am guessing that upgrading didn't help any?

    I am against a timeline for a trade show tomoorw. Any help would be greatly appricated. If you could just tell me where to go to post a question or email - that would be great.

    Robbin

     


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    Answered by fxr on October 25, 2012 at 06:22 PM

    Hi Robbin,

    Unfortunately, you are probably not going to recieve as timely a reponse as your would like, but can you please send any licensing/JotForm engine related enquiries to contact@interlogy.com 

    We genuinely are not skilled enough in that area to help you out. 

    Thanks.