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    Submissions data cannot be seen on submissions area but they are on submissions data grid

    Asked by cheekyface on September 26, 2013 at 08:54 AM

    Hi.

    Re: http://form.jotform.co/form/32408011586853?

    Just wondering why only some images are showing as images in my submissions and others show as text links/URL's?
    I've created a form to collect both files and photos from artists and some of the images they have uploaded show as an image but the 3 photos options (page 4 I think) show up as text links only and I have to download each one to see what it is.  I'd rather have it so that each file is visible as an image where a jpg or other image file is uploaded. 

     

    Cheers,

    Danny.

    Submissions uploaded images links in submissions JotForm jpg image file
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    Answered by cheekyface on September 26, 2013 at 09:03 AM

    ...Actually I just realized that it seems to be more an issue with earlier submissions and just to clarify, I'm referrinfg to the section in the top of the page where I view submissions in my jotform account for that form.

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    JotForm Support

    Answered by guilledutra on September 26, 2013 at 10:01 AM

    Hi,

    The images thumbs feature of uploaded files, is a quite new feature. That's explain why earlier submissions  not showing the image thumb.

    Is this issue only happening with earlier submissions or with the new ones too?

    thanks

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    Answered by cheekyface on September 26, 2013 at 10:13 AM

    Its hard to tell for sure as the later one's seem to be OK except there is an overlap on the same date where one submission that has loaded the thumbs successfully and was made earlier than another that doesn't work work.  These two sumbissions seem to be the pivot point at which the thumbs start to appear but for some reason they are in th eopposite position of what you would expect.

    (If they were swapped around then all the submissions leading up to the point at which they astart to appear would be displaying incorrectly and hence all that are displaying correctly would continue from this point without interruption in the pattern).

    I hope that makes sense - I'm sure there is a simpler way to explain it but I'm kind of in a hurry.

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    JotForm Support

    Answered by guilledutra on September 26, 2013 at 01:32 PM

    Could you provide us the name or the link of the form which you are experiencing this issue?

    Thanks

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    Answered by cheekyface on September 27, 2013 at 07:58 AM

    Its at the top of this page

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    JotForm Support

    Answered by guilledutra on September 27, 2013 at 10:20 AM

    Hi,

    upon checking your form's submissions page, I was able to see all the thumbnails corresponding  to each submission, just to clarify: Uploaded PDF files will not generate a thumbnail because they are not image files.

     

    Thanks

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    Answered by cheekyface on September 27, 2013 at 10:50 PM

    How about these?

    I cannot see any thumbnails for these for questions: Photo 1/Photo 2/Photo 3:
    ID: 245226622750680148 
    ID: 244757224602329427
    ID: 244264156991308586
    ID: 244183306535898580

    All of these have data available for viewing (in the top section of the submissions page) only up to, and ending with the question:

    Are you insured via Duck-For-Cover entertainers insurance? 

    I'm viewing it in google chrome but have tried it in firefox too.  
    Same thing.

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    JotForm Support

    Answered by EltonCris on September 28, 2013 at 03:21 AM

    @cheekyface

    Thanks for the info. I was able to identify the problem. I have now submitted this to our developers for further investigation. We'll update you hear once we heard back from them.

    Our apologies for this inconvenience.

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    Answered by cheekyface on September 28, 2013 at 04:13 AM

    Thank you!
    That'll be great!