PDF Download: Unable to download submissions as PDF files

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    jkcasey
    Asked on November 24, 2020 at 05:41 PM

    The "download PDF" option on forms isn't working sometimes. Also the download option to get a fillable PDF on forms isn't working. Can you please restore this service promptly?

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    Laura_L
    Answered on November 24, 2020 at 09:13 PM

    Hi,

    Thank you for contacting us.
    We apologize for the inconvenience.
    Previously we had issues with the PDF download, that are now fixed.

    Could you kindly confirm if the PDF download is working on your side as well? Please let us know if you encounter any problems, and we will investigate the issue further.

    Please let us know if you have any further questions, and we are happy to help you!

    Best Regards,

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    jkcasey
    Answered on November 25, 2020 at 01:15 PM

    Hi Laura,

    The PDF download option for a fillable PDF is still not working. Can you please restore this service for us.

    Thank you.


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    VincentJay
    Answered on November 25, 2020 at 04:02 PM

    Hello JKCASEY,

    Please check this ticket (https://www.jotform.com/answers/2724290). You just need to follow the screencast of my colleague and if the issue still persists, please let us know. Thank you!

    I also tried downloading it and it is working fine on my end. Please try it and let us know if you need further help. Thank you!

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    jkcasey
    Answered on November 25, 2020 at 05:22 PM

    The fillable PDF does NOT download. I have tried for 2 days on multiple computers to get it to work. Please fix this problem promptly. We are seriously considering going with a different company because of this problem that is affecting our customers very badly.

    1606342950_5fbed9261fc69_Screen Shot 202

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    Laura_L
    Answered on November 25, 2020 at 07:12 PM

    Hi,

    I'm sorry to hear that the download is still not working.
    I have forwarded this to our back end team for further investigation. As soon as we have any updates, we will notify you and update them here on this ticket.

    Meanwhile, could you tell us which browser are you using when you are trying to download the PDF files?
    Is this happening only with one specific PDF form, or does the download not work with any forms?

    Best Regards,

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    jkcasey
    Answered on December 01, 2020 at 02:46 PM

    I am using Safari but I have also tried on Chrome and neither work. I am trying to download the fillable PDF of two different forms. Here is a screenshot of the option that doesn't work. I have tried on multiple computers over many days so it isn't a computer problem on my end. I think Jotform is having a problem. 1606851964_5fc69d7c79bea_Screen Shot 2021606851964_5fc69d7c2aba5_Screen Shot 202

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    VincentJay
    Answered on December 01, 2020 at 04:14 PM

    Hi,

    Unfortunately, we cannot test this further on your account because it is HIPAA compliant. However, my colleague already forwarded the issue to our backend team. Once we have any updates, we will notify you immediately.

    Thank you!