What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am downgrading my subscription, what is going to happen to the submissions data?

    Asked by jcep on September 27, 2013 at 09:29 AM
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    JotForm Support

    Answered by jonathan on September 27, 2013 at 11:41 AM


    Your submission data remains. You will be able to access and manage them as is.

    Since you downgraded, the difference will be on the limits of your account. This will take effect on new incoming submissions or useage of the forms.

    Please inform us if you have further inquiry.


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    Answered by jcep on September 27, 2013 at 03:19 PM

    Is there a way to download all the uploaded files to the form as a backup?

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    JotForm Support

    Answered by Mike_T on September 27, 2013 at 06:42 PM

    We do not have a 'download all' button, but I think that we will implement an App for it. We hope to launch our Applications Gallery in the next one or two weeks. The download app might be on that gallery. Thank you.