What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Missing product submission data when I download an excel spreadsheet?

    Asked by mountaintoppizza on September 27, 2013 at 01:09 PM

    Dear JotForm,

     

    Last week, I needed to edit some of our submissions due to changes in orders. Now, when I download the excel spreadsheet for our submissions, the orders I editted do not contain the full amount of data in the "Food Order" section.

     

    Please help!

     

    Thank you,

    Britt

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Mike_T on September 27, 2013 at 05:21 PM

    We are sorry for the inconveniences caused.

    I have created a bug report ticket and escalated it to our Development Team. I can not provide any ETA for when it will be fixed, but we will let you know once we have any news.

    In the meantime, you may try manually copy/paste the data from Submissions page.

  • Profile Image

    Answered by mountaintoppizza on October 03, 2013 at 09:56 AM

    We just did a test. If we make edits to a submisson it no longer downloads the food order correctly to Excel.

     

    Thank you for your help. 

  • Profile Image
    JotForm Support

    Answered by guilledutra on October 03, 2013 at 10:42 AM

    Hi,

    I can see that there is an already opened ticket about this issue assigned to one of our developers, as soon as we get news about its status we will let you know.

    thanks

  • Profile Image
    JotForm Support

    Answered by liyam on October 16, 2013 at 03:42 AM

    Thank you for reporting this bug to us, Britt.

    I've made some fixes that should resolve your problem on excel/CSV.  Can you please check again if the missing data are there now?

    Thanks.