annual subscription payment declined due to unknown reason

  • sinisalakic
    Asked on November 26, 2020 at 1:22 PM

    Hi there,

    today I received a confirmation that I'm eligible for the 50% discount. I tried immediately to make payment both using my credit card and PayPal but without success. I attempted to do it several times, and the feedback I got was either my card is declined or that my order could not be accepted. Is there a possibility to look into it from your side since I have used this card regularly to make international transactions (e.g eBay)? Actually, the last successful one was made this week. Of course, in the meantime, I will check with my bank as well.


    Best,

    Siniša Lakić

    Jotform Thread 2728717 Screenshot
  • Amjad_A
    Replied on November 26, 2020 at 3:51 PM

    Hi,

    We are sorry for the inconvenience this may have caused. Please confirm the subscription plan and the payment schedule that you want to choose so that we can provide you with the direct link to upgrade your account.

    We will wait for your response. Thank you! 

  • sinisalakic
    Replied on November 26, 2020 at 5:04 PM

    Thanks for the ultra-quick and very kind reply! If I understood you correctly, I'd need to confirm it via this message? If so, yes, I would like to purchase a Bronze plan by paying a Yearly schedule with the discount applied :) - amounting to $95.

    Please instruct me if I need to confirm this in some other way within your system...

    Best,

    Sinisa

  • Kenneth JotForm Support
    Replied on November 26, 2020 at 6:21 PM

    Hi there,

    Can you please purchase via this link: https://sites.fastspring.com/interlogy/product/jotformbronzeyearly?referrer=sinisalakic&couponCode=nonprofit

    Let us know how it goes.

    Thank you.

  • sinisalakic
    Replied on November 27, 2020 at 7:03 AM

    Again thanks for the swift reply; however, but now it links me to a purchase without the 50% discount.


    1606478614 5fc0eb162f561 JotForm Store Screenshot 10

  • Cecile JotForm Support
    Replied on November 28, 2020 at 4:53 AM

    My apologies for the delay.

    Have you checked your bank yet about this concern? I suggest you to try to login and upgrade using a different browser.

    Let us know how it works.

  • sinisalakic
    Replied on November 30, 2020 at 4:27 PM

    Today I used a different card (VISA) that I have in another bank and it went through. For some reason my MC didn't work with your payment platform although I also used it again in the meantime for other international payments. But now it is solved and I'm happy about it :). Thanks again to all of you for your support!

    Best,

    Siniša