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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am unable to receive email notification.

    Asked by KWManassas on September 27, 2013 at 04:01 PM

    I am trying to send it to anouther email of mine in order to see how it will show up and be filled out but it will not send out. PLEASE HELP

    Page URL:
    http://form.jotform.us/form/30968417702155?

    email
  • Profile Image

    Answered by khrisell on September 27, 2013 at 07:40 PM

    Hello,

    I have checked your email address associated with your account and the email address that have been set on your email notification. Both are not in the bounce list.

    Kindly check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Have you checked your spam folder?

    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know so that we could further investigate.

    Thank you for using JotFrom!