What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I receive my full refund?

    Asked by jachockey012 on September 29, 2013 at 12:24 AM

    I have tried to cancel my account, but I cant I would like to recive my money back as I was promised.


    Thank You

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    JotForm Support

    Answered by EltonCris on September 29, 2013 at 04:33 AM


    I have now forwarded your refund request to our higher management. They are the one authorized to handle your request since you've paid for your subscription via Paypal. The Paypal refund usually takes 5 to 10 days before it would reached back to your account.

    Should you have further questions, let us know here.


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    Answered by jachockey012 on September 30, 2013 at 02:59 AM

    Thank you

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    Answered by gori-mathew on September 30, 2013 at 03:04 AM

    You are welcome, do enjoy using Jotform!