What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm not getting emails saying someone has submitter a form. Can you check?

    Asked by Chris on September 29, 2013 at 02:49 AM
    My account is Mrmidiot. I don't know what's wrong. I want to be notified at orders@auditiontrax.com.
    Emails check my account
  • Profile Image

    Answered by gori-mathew on September 29, 2013 at 03:10 AM

    Hi,

    Your email Id "order@auditiontrax.com" was IN the bounce list for reason:


    Reason(s) : 5.1.0 - Unknown address error 550-'No Such User Here"'

    I have removed the email Id from our bounce list hence you should be able to receive your notifications normally.

    Please go through this article to avoid this from reoccurring:
    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Thanks!