What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    new user with a few questions

    Asked by ipsails on May 25, 2011 at 08:23 PM

    I am a business owner who has some basic html skills but I am not a programmer, nor do I want to be one. And no I didn't stay in a Holiday Inn last night. 

    So here's my questions (please pardon any obvious signs of ignorance)

    Right now I'm just using the script rather than putting the source code on my web page. Is there any drawback to not having the code on our server? We are not high volume users. If we get 20 submissions a month it will be a great month for the business. Speed is probably not a huge consideration. It will take our customers a while to fill out the form due to length. Most customers will only fill out one form.

    Should I be concerned about spammers or unwanted submissions? If so, how do integrate a captcha? 

     

     

     

     

  • Profile Image

    Answered by allanftd on May 26, 2011 at 07:16 AM

    Hi ipsales,

    Thank you for your message and for signing up with JotForm! It is good to know that you are concerned with the safety and convenience of yourself and your visitors. This is a good practice that should be emulated by all.

    Regarding your questions, for simplicity, the default embed script is the best choice. But since it is Javascript-based, you may have problems with older browser versions. I would say the best choice both for greater multi-browser compatibility and performance is the iframe embed code. To use it, simply select the Iframe icon in the Embed Code Wizard and copy-paste the code.

    JotForm protects you from these unwanted "spam submissions" in two ways:

    1) Using the Strict Check option found in the Preferences button's Advanced Settings tab to prevent multiple submissions from a particular IP address.

    2) Using Captcha form validation (under Power Tools) to ensure that your forms are not being submitted by annoying robots or autosubmission software.

    We hope you find this information helpful. Please let us know if you need further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image

    Answered by ipsails on May 26, 2011 at 04:35 PM

    Allan,

    Thanks for taking the time to reply. I can imbed the code easily enough. Some of our customers may have older browsers. 

    I have a question regarding Strict Check. 

    We will soon have three forms that customers will use. Most customers will need to fill out only one but perhaps 20% of them will need to fill out two different forms. Would it be considered a multiple submission if they filled out more than one of our forms? Once in a great while a customer might need to fill out the same form twice IE: he is ordering sails for two different boat or his boat has two different sails that we're building and each requires the same form. Would two submissions fall under the Strict Check criteria?

    Captcha is a bit of ejection point for me personally. Often I find it takes me 3 or 4 tries to submit because the characters are hard to distinguish. So I'm trying to avoid it if we can. 

    Thanks again for your assistance and for your application. I think there is a great future for SaaS apps that allow people to reduce or eliminate programmer hours. No offense towards our programming friends of course. We're a small business and trying to watch the bottom line closely. 

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 27, 2011 at 09:10 AM

    When you have multiple questions please post them on separate threads so that we can help you better and other forum users can also join a discussion about a topic.

    Yes, even if the user fills a form partially, she will not be able to submit the same form next time if you made that form a Unique Submission only form. You should probably remove the uniqueness requirement, or send an autoresponse email to the user will an edit link to the submission she made. This way, she can change a submission made earlies.

    We are glad JotForm saved you time. We will try to deserve your trust! Thank you.