What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how to update payment

    Asked by northtexasnutrition on September 29, 2013 at 12:33 PM
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    JotForm Support

    Answered by abajan on September 29, 2013 at 12:58 PM


    Could you please elaborate?


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    Answered by northtexasnutrition on September 29, 2013 at 01:43 PM
    I canceled the incorrect subscription thru. PayPal.  When I click on the links thru jotform.com to update payment info. It took me thru PayPal.com but it was unable to process.  
    Sent from Samsung Mobile
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    Answered by khrisell on September 29, 2013 at 02:20 PM


    May we know on what are you trying to do on updating the info? Are ou trying to change the CreditCard info?

    As I have checked on your account, there is no Paypal processed payment so there is no problem with it.

    We would like to assist you further on changing the details of your payment and we need more information for that. If you could provide further details about it, that would be great. We're here to help.

    Thank you. :)