I don't receive reset instructions to access the jotform from work. It says the email is already in use. I enter the Password and nothing happens

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    Asked on November 30, 2020 at 03:35 PM
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    Answered on November 30, 2020 at 07:25 PM

    I have checked the email address you've used to post this ticket, but it's not tied to any accounts, may you please provide us the email address you're using to register?

    We will wait for your response.

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    Answered on December 01, 2020 at 09:55 AM

    Hello Kevin,

    Thanks so much for your reply. When I try to enter my information, it says that the email is already registered in the system. All things work-related are under this email. If I try to create the account, it says the email is already in use.


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    Answered on December 01, 2020 at 11:06 AM

    Hello Maite - The email was registered for a GUEST account which is only a temporary account. There is no option to reset its password as it's only a cache-based session.

    I have removed it so you could create an account. Please try signing up using this link: https://www.jotform.com/signup/

    Let us know how it goes.