Account suspended due to the Stripe dispute

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    Michael 
    Asked on November 30, 2020 at 06:00 PM

    Hello why has my account been downgraded and why am i locked out of my account?


    Please help asap

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    roneet
    Answered on November 30, 2020 at 09:28 PM

    Have you filled a dispute in the Stripe?

    This action triggered the suspension of your account, to avoid further fraudulent charges. In order to reactivate your account, you must contact your bank to withdraw the dispute.

    Once the bank withdraws the dispute provide us some proofs for the same. Your account will be activated prior to that.

    Hope this information helps.

    Thanks.

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    Michael  
    Answered on December 01, 2020 at 02:00 PM

    What dispute? There is no dispute. No dispute was filed. Please fix this asap.

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    roneet
    Answered on December 01, 2020 at 08:42 PM

    We do not suggest to open multiple tickets on the same concern as this will lead to confusion. Please follow up on your original ticket:

    https://www.jotform.com/answers/2735188

    My colleague has already forwarded your concern to our Support Team Manager.

    Thanks.

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    Michael  
    Answered on December 01, 2020 at 08:44 PM

    It will not allow me to open that!

    or to login!

    there is no dispute. This was taken care of already, please fix now

    You guys are costing my client money

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    Michael 
    Answered on December 01, 2020 at 08:51 PM


    is my last correspondence. Please fix this now

    1606873862_5fc6f306b0127_Screen Shot 202

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    roneet
    Answered on December 01, 2020 at 10:35 PM

    Hello Michael,

    Our Support Team Manager(jim@jotform.com)will reach out to you with further details on this or you can directly get in touch with him by referencing this ticket:

    https://www.jotform.com/answers/2735190

    Thanks.