- moshuluAsked on September 30, 2013 at 07:05 AM
Please can you remove all email addresses with domain @moshulu.co.uk from your bounce list. Our spam filter must have been bouncing notifications without our knowledge, so once this is done we can whitelist Jotform.
- JotForm SupportguilledutraAnswered on September 30, 2013 at 09:22 AM
I proceeded to remove firstname.lastname@example.org from our bounce list, we don't have the ability to remove more than one email address per time, so could you tell us which other email address you think are at the bounce list?
Reason(s) : 5.4.7 - Delivery expired (message too old) 451-'smtp server (MP), please tr= y again later'
- moshuluAnswered on October 01, 2013 at 08:28 AM
Thanks, I can confirm email@example.com is now receiving notifications. Please could you also check for firstname.lastname@example.org and email@example.com ?
- JotForm SupportguilledutraAnswered on October 01, 2013 at 08:33 AM
both addresses are not in our email bounce list.
- ivolivanovAnswered on October 01, 2013 at 05:44 PM
Thank you for the prompt solution.