What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Remove from bounce list

    Asked by moshulu on September 30, 2013 at 07:05 AM

    Hi,

    Please can you remove all email addresses with domain @moshulu.co.uk from your bounce list. Our spam filter must have been bouncing notifications without our knowledge, so once this is done we can whitelist Jotform.

    Thanks,

    Harry

    bounce list bounce JotForm email whitelist domain
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    JotForm Support

    Answered by guilledutra on September 30, 2013 at 09:22 AM

     

    Hi, 

    I proceeded to remove harry@moshulu.co.uk  from our bounce list, we don't have the ability to remove more than one email address per time, so could you tell us which other email address you think are at the bounce list?

    Reason(s) : 5.4.7 - Delivery expired (message too old) 451-'smtp server (MP), please tr= y again later'

    Thanks

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    Answered by moshulu on October 01, 2013 at 08:28 AM

    Hi,

    Thanks, I can confirm harry@moshulu.co.uk is now receiving notifications. Please could you also check for harry.smith@moshulu.co.uk and webmaster@moshulu.co.uk ?

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    JotForm Support

    Answered by guilledutra on October 01, 2013 at 08:33 AM

    Hi,

    both addresses are not in our email bounce list.

    Thanks!

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    Answered by ivolivanov on October 01, 2013 at 05:44 PM

    Thank you for the prompt solution.