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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    AccessDenied error in file download.

    Asked by isaiaslemes on September 30, 2013 at 01:19 PM

    I'm trying to access an image that I have uploaded for testing but I'm getting the following message "AccessDenied"

    "This XML file does not appear to have any style information associated with it. The document tree is shown below."

    This is the url of the image that I mentioned




    Page URL:

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    JotForm Support

    Answered by ashwin_d on September 30, 2013 at 01:59 PM

    Hello isaiaslemes,

    This file seems to be corrupt. Most likely reason for this issue could be the disruption in upload process. It could be any sort of disruption like internet fluctuation, bandwidth issue etc. 

    I am forwarding this thread to level two support to check the possibility of recovering this file.  While they check this issue, I suggest you to ask your user to upload this image again. 

    I'm sorry for the trouble caused to you.

    Thank you!

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    JotForm Support

    Answered by liyam on October 01, 2013 at 02:56 AM

    Hello, isaiaslemes.  I have checked the link today and it appears to be viewable already.

    Please do let us know if you have other questions or concerns.