What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded account last week and now it says it wasn't upgraded....

    Asked by georgiaexpo on September 30, 2013 at 01:43 PM

    I upgraded my account last week because I was running out of space and my form was working fine all weekend until this afternoon when it is telling me I am out of space and need to upgrade my plan, which I already did and the charge went through. My account now says I never upgraded. Please help ASAP. This is getting ridiculous.

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    JotForm Support

    Answered by Welvin on September 30, 2013 at 02:48 PM


    You've made a new order instead of just upgrading your account from our system. I have this fixed - you are now at the Economy Plan. Refund for the last payment made for Premium Monthly is also processed. Expect the refund returned within 4-10 business days.