Where did my information go???

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    Asked on September 30, 2013 at 02:50 PM

    we have a sign up form on our website for students to input their information (name, address, phone, etc...) we have been doing this since 01/17/2011.  I checked to see if we had new submissions and when I went to create an Excel Spreadsheet, information from 01/17/2011 to 07/25/2013 (from #114 to #1229), was missing from the students. Address, city, state, zip, phone numbers were missing, they use to come up and now they don't.  Where did the information go and how can we retrieve it?

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    Answered on September 30, 2013 at 04:32 PM


    Thank for contacting us.

    Note that Jotform never deletes form data so you might have inadvertently updated these fields without realizing that its associated data will be removed. When you delete any of the form fields, you will be prompted with a confirmation message if you want to delete its associated data. If you click "yes" the field will be deleted and its associated data on the submissions page will be all deleted as well. This is the only reason I could think why this has happened. A range of data will not simply disappear unless they're deleted. This has never happened so far.

    I'm not quite sure if the team will be able to retrieved back the data so may I suggest to find the data to the email where the submissions are sent to.

    Thank you!