Unable to login after changing account email

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    David 
    Asked on December 02, 2020 at 12:14 PM

    Good day,

    Made changes today to our account and now having issues logging in.

    Unable to enter into account, formally info@johnmasters.ca, now david@integralsense.com/ IntegralSenseBrands.

    This may also be related to an earlier submission made (10 min ago), regarding payment to upgrade the account, not yet shown.

    Can we please receive support?

    Email me back at david@integralsense.com


    Thank you,

    David

  • Profile Image
    John
    Answered on December 02, 2020 at 02:52 PM

    Hello David - I can see that you tried changing the account's email address today but I just checked that it was unsuccessful. Note that you would need to click the verification link that was sent to the former email: info@johnmasters.ca for the account modification to be completed.

    It seems you did not, so the account remains associated with this email: info@johnmasters.ca. Please login to it using the same email address and uncheck this option in the account settings:

    1606938681_5fc7f0390f8f0_

    After that, change the email address to david@integralsense.com. No verification will be required.