What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    nao recebo a ficha preenchida por email

    Asked by BethMere on October 01, 2013 at 09:46 AM

    fiz uma ficha, porem nao recebo a ficha preenchida no email cadastrado. como resolvo este problema?

    Page URL:
    www.esteticabethmere.com.br

    email
  • Profile Image

    Answered by EliezerN on October 01, 2013 at 10:22 AM

    Thanks for cotacting us.

    You are not getting the notification emails because the email settings of your forms are not quite correct:

    Make sure to update your settings in this way: 

    Sender Name: Choose the Name field of your form.

    Sender Email: Choose noreply@jotform.com or noreply@formresponse.com. You can even setup a custom sender email using any of these methods: 

    Send form emails using your own SMTP server,

    How to use Mandrill to Send Emails From Your Own Email Address

    Reply-to Email: Choose the Email field of your form. 

    Your settings must be in this way: 

    Please correct them and make a test to see if everything is fine now. If the issue still persists, don't hesitate to contact us.

    Thanks