What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    URGENT: I've posted a form, but only one field is working.

    Asked by cncguys on October 01, 2013 at 09:48 AM

    This is a problem for us, as the form is to register attendees for an event.  Please have someone call me


    Stephen Drew


    Page URL:

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    JotForm Support

    Answered by Welvin on October 01, 2013 at 10:23 AM

    Hi Stephen,

    I've fixed this. When an issue like this will happen to your form, all you just need to do is to re-create your form notification.

    1st Step: Delete your current form notification - guide here: How to Delete Notifications/Autoresponder

    2nd Step: Re-create your form notification - guide here: Setting Up Email Notifications


    Also note that your form fields are not required, someone can just submit the form without filling the fields. You can have fields as required by:

    1. Clicking the field

    2. Click "Required" button on the toolbars:


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    JotForm Support

    Answered by Welvin on October 01, 2013 at 10:27 AM

    All the missing submissions to your email can be downloaded from your form submissions page. Please refer to this visual guide:


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    Answered by cncguys on October 01, 2013 at 10:56 AM

    BRAVO Welvin!  I'm new here, and this experience has made a believer out of me.  You guys have got a top-notch product and though phone support would have been a bit quicker, your ticket/forum system works fine.

    Very satisfied customer!

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    JotForm Support

    Answered by ashwin_d on October 01, 2013 at 11:34 AM

    Hello cncguys,

    Thank you for your positive feedback.

    Unfortunately, we don't provide phone support but we are always available to help you through forum/email.

    Do get back to us if you have any questions.

    Thank you!