Subaccounts can't view shared forms

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    Asked on October 01, 2013 at 12:06 PM

    Hi, our subaccounts can't see the forms that have been shared with them.  The main account is snowvalley, the sub account is svstaff.  Double checked a number of times and the forms are shared (view only). I have also cleared the browser cache a number of times as well (IE 8) on Win XP. Same thing accours when using Win 7 & IE 9.

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    Answered on October 01, 2013 at 01:11 PM

    Hello svstaff,

    Upon checking your account, I am able to see the list of all the forms which is shared with you.


    Please click on "My Forms" on the top menu bar and then you should be seeing the "Shared with you" link.

    Do check and let us know if after clicking on "My Forms" you are able to see the shared forms.

    Thank you!

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    Answered on October 01, 2013 at 01:23 PM

    the screen shot that i uploaded is of what we see when we do your exact instructions. it does work on some pc's but not all. could this be a java issue?

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    Answered on October 01, 2013 at 04:09 PM

    Thanks for contacting us.

    I accessed to the svstaff account using Chrome and I was able to see the shared forms by snowvalley:

    I also tried using IE 8 and I was able to see the shared forms:


    Have you already tried using a different browser than IE? If not, we would recommend to try with Google Chrome. I think the issue is because you are using the old version view of Jotform, use this link to access to MY FORMS page in the new version:

    If you still have troubles, don't hesitate to contact us.