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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hide Empty Fields Not Working in Autoresponder Only

    Asked by ysuassessment on October 01, 2013 at 02:44 PM


    We have been having a lot of trouble trying to get the Autoresponder to hide empty fields.  We have been reading on the forum, and made changes, per these threads:



    We have changed the "Hide Empty Fields" under advanced preferences, as well as deleting and re-creating the notification and autoresponder emails. We have made no alterations to the form emails, other than the Email Subject. The email notification, which comes to us, deletes empty fields; however, the autoresponder that goes to the person completing the form has all the blanks. It looks very junky and confusing to send emails with all the conditional logic blanks in! Help!


    Love JotForm, but this has me pulling my hair out!




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    JotForm Support

    Answered by Mike_T on October 01, 2013 at 04:36 PM

    Thank you for contacting us.

    I have escalated a ticket to our Development Team, but I can not provide any ETA at this time.

    As a workaround you can use a form Email Notification instead of the Autoresponder. It is possible to configure the Email Notification to use your form Email field as the recipient by using the field tag. On your form this is the {email38} tag.

    Please give it a try and let us know if you need any further assistance on this.

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    Answered by ysuassessment on October 01, 2013 at 04:59 PM

    Awesome! That works! Thanks so much for helping us find a fix, and for saving my hair:).





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    JotForm Support

    Answered by Mike_T on October 01, 2013 at 05:03 PM

    You are quite welcome Hillary :) Thank you for using our service.

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    JotForm Support

    Answered by NeilVicente on October 22, 2013 at 11:07 PM


    Empty fields can now be hidden on autoresponder emails. Just make sure that the "Hide Empty Fields on Emails" is set to "Enabled.

    Kindly inform us if you have other questions or concerns.

    Best regards