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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Trouble using the paypal payment feature

    Asked by Gregosborne on October 01, 2013 at 07:26 PM

    My customers report getting a message that reads "DPRP is disabled for this merchant" when they attempt to buy a subscription. Paypal says everything is fine on their end. I am curently using the free service until I get more activity and need to step up to a paid level. Do I need to be at a paid service level to use subscriptions?

    message Paid service
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    JotForm Support

    Answered by guilledutra on October 01, 2013 at 07:59 PM

    hi

    the "DPRP is disabled for this merchant" is an issue related with the setting of the PayPal Pro account used with the form, the owner of the payPal pro account should add the “Recurring Payment Module” to its paypal settings

    please check this link http://www.paidmembershipspro.com/2012/03/paypal-dprp-is-disabled-for-this-client/

    Thanks