What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with your APP: Login

    Asked by Rachael on October 02, 2013 at 06:59 AM

    Hi I@m trying to use your APP also but it wont' allow me to login in saying the username and password is incorrect. I've tried it loads of times now and have triple checked spelling/upper and lower case.


    It is not a mistake that I am making.

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    Answered by pinoytech on October 02, 2013 at 10:57 AM

    Hi Rachael,

    Sorry for the inconvenience that may have caused. With regards on your query, can you please tell us which APP you are referring for further assistance?

    Thank you!

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    Answered by Fitbitch on October 07, 2013 at 08:06 AM
    We are using an android phone and an I phone 4, your app was downloaded
    from Google Play and Apple store. The issue we have is the app is not
    recognising our log in details, we have checked and double checked, the
    details we are entering are correct.
    Please advise.
    Kind Regards
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    Answered by KadeJM on October 07, 2013 at 12:04 PM

    Hi Louise, I checked this on my iPhone 4S (iOS 7.0.2) and I was able to use the App and log into it with no issues. I know the Iphone App is outdated from 2009 though but it should still be working even with the new release of iOS 7. However, we're aware of previous issues with the App and we're working to update this with a completely new and revamped version of the JotForm App but at this time it is not yet ready nor can we provide an estimated timeframe as to when it will be rereleased but you can expect it soon at some point in time in the upcoming months.

    As for the Android App to my knowledge it looks like our developers updated the Android JotForm App yesterday at some point since I can see here it shows October 6th, 2013. I checked this one and it was working on my end as well with the same results.

    I would suggest restarting your phone to see if this helps. You may additionally need to clear phone app caches which may also aid in fixing this problem. Usually a delete and reinstallation of the App will self-resolve this but here are two references incase you need more information on how to do this.

    iPhone = http://www.148apps.com/news/free-space-deleting-apps-cache-files/ 

    Android = http://howto.cnet.com/8301-11310_39-57589296-285/how-to-clear-all-your-android-app-caches-with-app-cache-cleaner/


    Here's some screenshots of my tests for this: