Jotform E-mail Notifications Are Not Going to The Correct E-mail Address

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    Asked on December 04, 2020 at 07:30 AM
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    Answered on December 04, 2020 at 08:59 AM


    I cloned, fill out, and tested your form on my end. However, I was not able to replicate the issue. After writing the e-mail addresses I wanted to get submission notifications from, I submit the filled out form. And without an issue, I got the notification e-mail in the inbox I wanted. You can see the screenshot below:


    The reason you didn't view the notification emails is that they might be directly going to your spam folder. Could you check your spam folder and let us know if you are able to view the notification emails? We are waiting for your response.

    If you request more assistance, please let us know.