My form show "form over quota!" error

  • gandjaudio
    Asked on December 4, 2020 at 9:08 AM

    We cleaned up our submissions files 2 days ago. Our forms are not working on the website???? Please HELP

    Jotform Thread 2745059 Screenshot
  • Jessica JotForm Support
    Replied on December 4, 2020 at 9:49 AM

    Hi gandjaudio, thank you for reaching us.

    It looks like you haven't purged your Trashed Entries. Please noted that unpurged Trashed Entries are still counted against your space.

    1607093104 5fca4b70905f2 Screenshot 101607093103 5fca4b6f953b4 Screenshot 21

    Please kindly delete the Trashed Entries and let us know if you still encounter the same issue.