Question about "Incomplete Submissions"

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    grandparentfamily
    Asked on October 02, 2013 at 11:14 AM

    I am seeing in some cases that I have the same registrants showing up in both complete and incomplete submissions. Sometimes, I see multiple incomplete submissions for the same registrant, as well as a completed submission. Please explain how the process works - I had assumed that a registration sits in "incomplete submissions" until the payment is confirmed and then moves over to the completed submissions side of the ledger and disappears from "incomplete submissions". Also, in what instances might we seel multiple incomplete submissions from the same person on several different days?

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    Mike_T
    Answered on October 02, 2013 at 02:46 PM

    Thank you for contacting us.

    I had assumed that a registration sits in "incomplete submissions" until the payment is confirmed and then moves over to the completed submissions side of the ledger and disappears from "incomplete submissions".

    You are completely right. Here is an explanation from our incomplete payments guide:

    "If a user closes the browser or didn't settle the payment after being redirected to the Payment Page, this will be logged as an Incomplete Payments. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction."

    Also, in what instances might we seel multiple incomplete submissions from the same person on several different days?

    It is most probably that your user tried to submit the form on different days, but skipped the payments on these submission attempts.

    Please feel free to contact us if you need any further assistance.