If I change my payment settings in Jotform from recurring payments, will this cancel all subscriptions?

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    Asked on December 04, 2020 at 01:10 PM

    I want to change the payment settings from yearly to one time purchase. Will that cancel any previous payments to ensure it does not recharge these people ?

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    Answered on December 04, 2020 at 03:27 PM

    Hi there,

    Happy to help!

    Changing your payment settings on Jotform will not change any current recurring payments, so you will need to cancel any recurring subscriptions via your payment integration: in this case, Square.

    Here's how you can do this via Square: manage-your-square-invoices

    I hope this helps! Please let us know if you have any further questions.