Facebook Page Form Tab: cannot remove the Form in the tab

  • Profile Image
    sparoominfo
    Asked on December 04, 2020 at 03:59 PM

    I've been following the directions listed here and for the life of me I cannot remove the jotform. How do I remove a form from a page associated with Facebook Business Manager?

  • Profile Image
    Kenneth_C
    Answered on December 04, 2020 at 08:05 PM

    Thank you for reaching support,

    I checked the Facebook page and I can't seem to find the form.

    Can you please share with us a screenshot where Jotform can be found?

    Here is how: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Awaiting your response.

    Best.

  • Profile Image
    sparoominfo
    Answered on December 09, 2020 at 01:22 PM
    Hello,
    I appreciate your reply and apologize for not responding sooner. The form
    ...
  • Profile Image
    Cecile_A
    Answered on December 09, 2020 at 04:35 PM

    Hi,

    Unfortunately, we did not receive the entire message you have sent.

    Could you please send your message again?

    Looking forward to your reply.

  • Profile Image
    sparoominfo
    Answered on December 09, 2020 at 05:33 PM
    We cannot remove the tab from our Facebook page or change the tab name.
    Facebook is telling us to contact Jotform. Can you help?
    A. Remove tab
    B. change tab name
    1607553212_5fd150bc5d5b3_SparoomJotform1
    The other image is redundant. If I go to Settings > Edit Tabs .... I do not
    see the tab there to remove or edit.
    ...
  • Profile Image
    Cecile_A
    Answered on December 09, 2020 at 07:42 PM

    Thank you for your response.

    My colleague has created a guide in how to remove the Jotform tab from Facebook page.

    Check his answer here: https://www.jotform.com/answers/1638903

    To change the tab name, please follow this guide: https://www.jotform.com/help/22-adding-a-contact-form-to-your-facebook-page

    If the issue remains, let us know.

  • Profile Image
    sparoominfo
    Answered on December 10, 2020 at 08:22 AM
    We don't see the following options. I copy/pasted your directions followed
    by screenshots of our account that shows we are not seeing the option to
    modify the "contact us" tab name or remove it.
    How to Change the Tab Title
    a. On your Facebook Page, click Settings in the upper right corner.
    b. Click Templates and Tabs.
    c. Scroll down the bottom part and click Settings under the Contact Us tab.
    d. Click Edit Settings link:
    1607606552_5fd22118dfdcd_Screen Shot 202
    ...
  • Profile Image
    Richie_P
    Answered on December 10, 2020 at 08:48 AM

    Thank you for showing a screenshot of your tab settings.

    It seems there is no option to remove the tab in the new Facebook tab settings.

    I have escalated the issue to our back-end team for further investigation.

    Once we have updates, you will be notified at this support ticket.


  • Profile Image
    sparoominfo
    Answered on December 10, 2020 at 10:00 AM
    Thank you. In case it helps we have contacted Facebook and they told us to
    contact JotForm.
    ...
  • Profile Image
    Roeland_M
    Answered on December 10, 2020 at 10:55 AM

    Hi,


    Thanks for the feedback.

    We have not yet heard back from the backend team, concerning the further investigation.

    As soon as there is news, we will be in touch with you.

    Hoping to have adequately informed you, should you require any further assistance, please do not hesitate to contact us.


    Greetings!

  • Profile Image
    sparoominfo
    Answered on December 10, 2020 at 11:55 AM
    Thank you for the update. Please keep me posted.
    ...