server error when form is submitted

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    jerrytepe
    Asked on December 05, 2020 at 12:54 PM

    Hello- I have a team member that is having the below error message occur when submitting a form. Can you tell me what might be causing this? Thank you.

    1607190808_5fcbc918bdf5f_

    Screenshot
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    Richie_P
    Answered on December 05, 2020 at 08:08 PM

    We do apologize for the inconvenience.

    May we know if the form is embedded to a web page?

    I have tested a cloned version of your form but I can't seems to replicate the issue at my end.

    I have cleared your form cache.

    If the issue persists, can we test a submission in your form https://www.jotform.us/form/70288074106151?

    Looking forward for your response.