Account frozen when trying to enter payment optio

  • Pam Mason
    Answered on December 05, 2020 07:41 PM

    Hi my account was frozen when I was trying to enter payment options for clothing sales. This form is only for internal association use by members to order clothing

    We want them to e-transfer or be invoiced if they want to pay credit card and it kicked me out. Please let me know what I did wrong.



  • jherwin
    Answered on December 06, 2020 02:19 AM

    Hello Pam, your account was suspended because of this form: 203397413350249.

    Can you please let us know the purpose of this email and password?
    1607239081 5fcc85a989e34 password Screenshot 0Please note that the word "password" automatically suspends your account because it is not allowed to collect a username and password using Jotform.

    Please check our terms of use page for more details:

    We need to delete the password word or field so we can reactivate your account. Let us know if you agree so we can proceed.