Account frozen when trying to enter payment optio

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    Pam Mason 
    Asked on December 05, 2020 at 07:41 PM

    Hi my account was frozen when I was trying to enter payment options for clothing sales. This form is only for internal association use by members to order clothing

    We want them to e-transfer or be invoiced if they want to pay credit card and it kicked me out. Please let me know what I did wrong.



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    Answered on December 06, 2020 at 02:19 AM

    Hello Pam, your account was suspended because of this form: 203397413350249.

    Can you please let us know the purpose of this email and password?
    1607239081_5fcc85a989e34_password.pngPlease note that the word "password" automatically suspends your account because it is not allowed to collect a username and password using Jotform.

    Please check our terms of use page for more details:

    We need to delete the password word or field so we can reactivate your account. Let us know if you agree so we can proceed.