Changes to form design not showing when previewing or following the link

  • Matt_Whelan
    Asked on December 6, 2020 at 7:37 PM

    Hi

    I am testing your forms to see if they are suitable and all looks good except I have changed the colours etc but they are not updated when I view the form. Am I missing something?


    Screenshots are attached. The top one is the design that I have set but the bottom one is how the form displays.

    Also, can you confirm that these forms are GDPR compliant?


    Thank you

    Matt

    Jotform Thread 2748336 Screenshot
  • Vanessa_T
    Replied on December 6, 2020 at 11:45 PM

    I checked your form and this is what I see:

    1607316271 5fcdb32f29a88 02410 Screenshot 10

    It is possible that your form was cached by your browser hence you were unable to view the new design.

    Kindly completely clear your browser cache instead.

    How-to-clear-web-storage-in-your-browser

    And yes, since you are located in EU, your account is automatically GDPR compliant.

    https://www.jotform.com/gdpr-compliance