Changes to form design not showing when previewing or following the link

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    Matt_Whelan
    Asked on December 06, 2020 at 07:37 PM

    Hi

    I am testing your forms to see if they are suitable and all looks good except I have changed the colours etc but they are not updated when I view the form. Am I missing something?


    Screenshots are attached. The top one is the design that I have set but the bottom one is how the form displays.

    Also, can you confirm that these forms are GDPR compliant?


    Thank you

    Matt

    Screenshot
  • Profile Image
    Vanessa_T
    Answered on December 06, 2020 at 11:45 PM

    I checked your form and this is what I see:

    1607316271_5fcdb32f29a88_02410.jpg

    It is possible that your form was cached by your browser hence you were unable to view the new design.

    Kindly completely clear your browser cache instead.

    How-to-clear-web-storage-in-your-browser

    And yes, since you are located in EU, your account is automatically GDPR compliant.

    https://www.jotform.com/gdpr-compliance