Email Notification Problem

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    craiggallup
    Asked on May 26, 2011 at 11:58 AM

    I had a potential client submit a form to me off my website and never received his form fill out. I have tested the form on jotform and even did a test submission off my website myself and it worked fine. Why do you think this happened? It is the form in a lightbox that is attached to the free quote button on the home page that he used.

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    aytekin
    Answered on May 26, 2011 at 12:12 PM

    Do you see the submission on "Submissions" page on your account? If you see it there, maybe the emails are not setup correctly. If you do not see it here, it was probably never submitted. 

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    craiggallup
    Answered on May 26, 2011 at 12:14 PM

    Yes it is on the submission page. But never received the email from the client. I just filled the form out myself from the website and received the form fine just do not understand why I did not get his?

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    craiggallup
    Answered on May 26, 2011 at 12:18 PM

    I figured it out! Thank You!