When i call the API the entries (custom submissions) )that i added, have the Stauts "CUSTOM" and not like the other ones the Status "ACTIVE".

  • neussmitte
    Asked on December 7, 2020 at 7:21 AM
    also when i call the API the entries that i added, have the Stauts "CUSTOM" and not like the other ones the Status "ACTIVE".
  • Sonnyfer JotForm Support
    Replied on December 7, 2020 at 7:25 AM

    I believe it's the expected behavior as it's indeed a "Custom" submission. Do you encounter any issues calling them via API? We suggest reaching out to api@jotform.com as they're the one expert on that matter.

  • neussmitte
    Replied on December 7, 2020 at 7:27 AM

    No, but the Custom Submissions do not count for the limit of submissions that I can set for a form

  • Sümer JotForm Developer
    Replied on December 7, 2020 at 8:44 AM

    Hi neussmitte,

    I checked the issue on one of my sample forms. However, I was not able to replicate the issue. I added a sample entry (row) into my tables, which would later be seen as a Custom entry in my API call. Please see the screencast below:

    1607348124 5fce2f9c75b28  Screenshot 10

    Please note that whenever you add an extra entry in JotForm Tables, it will not be counted as a real (status: active) submission. However, you'll fetch the submission "count" of a form including the Custom submissions (Active+Custom) under "resultSet" > "count" in your API call:

    1607348530 5fce313231261  Screenshot 21

    As you can see above, I have one active and one custom submission, and when you fetch the "resultSet.count" data from the API call (https://api.jotform.com/docs/#form-id-submissions), you'll get the count where the active and custom submissions are summed.

    Do not hesitate to contact us if you have any further questions.

  • neussmitte
    Replied on December 7, 2020 at 8:47 AM

    Ok, I understand.

    Is it possible to turn a Custum Submission to an Active one, so it will be count by the submission limit?

  • Zahra_S
    Replied on December 7, 2020 at 9:56 AM

    Hi there,

    You can get the submission data of your form by using the API.

    Below is the link; you can find the request URL that takes the values of the submissions:

    https://api.jotform.com/form/{formID}/submissions?apiKey={apiKey}

    You can add the desired Form ID to get the specific submissions. In a bold area of the link, you need to copy and paste your API key.

    Related Guide: https://api.jotform.com/docs/#form-id-submissions

    I hope this helps! Let us know if you require further assistance.

  • neussmitte
    Replied on December 7, 2020 at 1:51 PM

    Hey,

    I like your support very much, and it is incredible how fast it is, but could you focus on my question?

    "Is it possible to turn a Custum Submission (That I have added within the Tables Feature) to an Active one, so it will be count by the submission limit?"

  • Gaetan_B
    Replied on December 7, 2020 at 5:05 PM

    Hello,

    Thank you for reaching out again!


    I've looked and I do not think this is possible by design actually.


    However, I would recommend you send an email to api@jotform.com as they know the API inside out, and I don't want to set an "it's not possible" in stone as I am not the best expert on the subject matter.


    Regards,

    Gaetan