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neussmitteAsked on December 7, 2020 at 7:21 AM
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Sonnyfer JotForm SupportReplied on December 7, 2020 at 7:25 AM
I believe it's the expected behavior as it's indeed a "Custom" submission. Do you encounter any issues calling them via API? We suggest reaching out to api@jotform.com as they're the one expert on that matter.
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neussmitteReplied on December 7, 2020 at 7:27 AM
No, but the Custom Submissions do not count for the limit of submissions that I can set for a form
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Sümer JotForm DeveloperReplied on December 7, 2020 at 8:44 AM
Hi neussmitte,
I checked the issue on one of my sample forms. However, I was not able to replicate the issue. I added a sample entry (row) into my tables, which would later be seen as a Custom entry in my API call. Please see the screencast below:
Please note that whenever you add an extra entry in JotForm Tables, it will not be counted as a real (status: active) submission. However, you'll fetch the submission "count" of a form including the Custom submissions (Active+Custom) under "resultSet" > "count" in your API call:
As you can see above, I have one active and one custom submission, and when you fetch the "resultSet.count" data from the API call (https://api.jotform.com/docs/#form-id-submissions), you'll get the count where the active and custom submissions are summed.
Do not hesitate to contact us if you have any further questions.
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neussmitteReplied on December 7, 2020 at 8:47 AM
Ok, I understand.
Is it possible to turn a Custum Submission to an Active one, so it will be count by the submission limit?
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Zahra_SReplied on December 7, 2020 at 9:56 AM
Hi there,
You can get the submission data of your form by using the API.
Below is the link; you can find the request URL that takes the values of the submissions:
https://api.jotform.com/form/{formID}/submissions?apiKey={apiKey}
You can add the desired Form ID to get the specific submissions. In a bold area of the link, you need to copy and paste your API key.
Related Guide: https://api.jotform.com/docs/#form-id-submissions
I hope this helps! Let us know if you require further assistance.
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neussmitteReplied on December 7, 2020 at 1:51 PM
Hey,
I like your support very much, and it is incredible how fast it is, but could you focus on my question?
"Is it possible to turn a Custum Submission (That I have added within the Tables Feature) to an Active one, so it will be count by the submission limit?"
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Gaetan_BReplied on December 7, 2020 at 5:05 PM
Hello,
Thank you for reaching out again!
I've looked and I do not think this is possible by design actually.
However, I would recommend you send an email to api@jotform.com as they know the API inside out, and I don't want to set an "it's not possible" in stone as I am not the best expert on the subject matter.
Regards,
Gaetan