What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Question on the Storage Space

    Asked by bwadwhbangalore on October 03, 2013 at 09:25 AM

    Hello

    I came across your site and wanted to use it for creating an Association Joining Form. The applicants are required to upload documents and I have selected my Google Drive as the option. I do not expect more than 100 in any month but I want the form to be available for atleast six months. 

    The question I have is, when users upload documents, would they get saved only in the Google Drive or will be saved in your server as well?

    If the files are stored in your server as well apart from the Google drive, Will I get access to clean up the files so that I can stay below the 100 MB Limit?

    Let us say, I subscibe to upgrade to the next level for one month to invite more than 100 participants and downgrade to the free version in the following month, what would happen to the data that is saved above 100 MB limit? Would I get the option to download the data to my local hard disks?

    Thanks

    Krupa

    storage space next site saved selected
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 03, 2013 at 10:20 AM

    Hello Krupa,

    When your form is submitted, the submission data along with the uploaded file is first stored in the Jotform server and only a copy of that data is sent to google drive or any other integration like dropbox.

    Yes you can free up your upload storage space by deleting the submissions which has the file attachment. Deleting the submission records will also delete the attached files and in turn free up your upload storage space.

    If you have more than 100 MB space utilized and you downgrade, your account will become over quota. You should first free up your upload storage space and then downgrade your account.

    Yes you can download you submission data to your local drive. Please be noted that downloading your submission will not download the attached files. Your submission records will only have the link to uploaded files and it need to be downloaded manually. Here are the guides which should help you:  

    http://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel

    http://www.jotform.com/help/73-How-to-Download-Form-Submissions-to-Excel-CSV-PDF

    You can also generate several reports:

    http://www.jotform.com/help/chapter-6-Reports

    Hope this helps.

    Thank you!