Form can't submit, likely due to Appointment widget

  • Profile Image
    MJ
    Asked on December 07, 2020 at 08:25 AM

    I’m having the problem where it won’t let me submit the form if the Appointment widget is being used ....I don’t know what’s wrong



    This is a re-post of a comment on How to schedule an appointment with JotForm

  • Profile Image
    Jessica_H
    Answered on December 07, 2020 at 09:20 AM

    Hi MJ, thank you for reaching us.

    To clarify, are you referring to this form 203413131956146? I have cloned your form and did a test submission. However, I was unable to recreate the issue.

    Could you elaborate to us which device do you used when this error occurred? And could you kindly try again? It may be temporarily.

    We await your response. 


  • Profile Image
    MJ 
    Answered on December 07, 2020 at 01:54 PM

    Hi! I’m talking about this form ... I’ve filled out the form completely but the submit button doesn’t work... I use my ipad to do everything btw! Thankyou for the quick response!

    https://form.jotform.com/203413348368153

  • Profile Image
    Jessica_H
    Answered on December 07, 2020 at 03:34 PM

    Hi MJ, thank you for the clarification and prompt reply!

    I was unable to reach the submit button, as My Treat page is empty.1607373242_5fce91ba6e162_

    However, I have cloned your form, did a test submission and was able to review and submit.

    Could you kindly try another device/browser and let us know if the issue still persist?


  • Profile Image
    Mj 
    Answered on December 07, 2020 at 05:02 PM

    That’s so weird!
    the treats section fully appeared on mine but I still can’t review and submit the form.😔

  • Profile Image
    Carlos_C
    Answered on December 07, 2020 at 09:59 PM

    Hello,

    I already clear the cache in your form, please try again, and if this issue persists, please let us submit a test response in your live form, so we can test it.

  • Profile Image
    mjoy_tanap
    Answered on December 08, 2020 at 01:11 AM
    Hi
    I’ve filled out the form and still couldn’t get the review & submit button to work. I even sent it to a friend to try and they also said it didn’t work.
    -Mary Joy Tanap
    ...
  • Profile Image
    Sam_G
    Answered on December 08, 2020 at 04:31 AM

    Hi Mary Joy,

    I have sent a test submission to your form and it is working as expected.

    1607419828_5fcf47b405110_12.8 submit.gif

    May we ask which browser you're using?

    Kindly try it in incognito or another browser.

    Also, may we ask for console errors if it's not allowing you to submit.

    https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers?

  • Profile Image
    mjoy_tanap
    Answered on December 08, 2020 at 04:44 AM
    Hi
    I got the test submission! It’s seems to be working but when I try to submit the form from the app it doesn’t seem to be working. And when I send the link to my friend it just directs them to safari. Thank you so much for being so patient with
    -Mary Joy Tanap
    ...
  • Profile Image
    Vick_W
    Answered on December 08, 2020 at 05:38 AM

    Hi Mary,

    Could you please tell us the device that you are using? Please also make sure you have the latest version of the JotForm app.

    Thanks

  • Profile Image
    mjoy_tanap
    Answered on December 08, 2020 at 02:11 PM
    Hello,
    Yes im use my iPhone X , and even my iPad Pro.
    I just updated the app and it still doesn’t work.
    -Mary Joy Tanap
    ...
  • Profile Image
    Jessica_H
    Answered on December 08, 2020 at 03:17 PM

    Hi Mary, thank you for reaching back and provide us information.

    Could you kindly try to reinstall our app and let us know if the issue still continues to persist?

  • Profile Image
    mjoy_tanap
    Answered on December 08, 2020 at 05:55 PM
    Just uninstalled & reinstalled the app and I still have the same problem. I wish I knew what was wrong because I really do want this form to work one day.
    -Mary Joy Tanap
    ...